Premium Delivery

Reclaimed Mart only uses Premium delivery services unless otherwise requested. Our delivery team are experienced at handling all of our products and will ensure the safe arrival of your beautiful new furniture. By using our team, it will ensure minimal hassle, eliminating the possibility of damages. Reclaimed Mart does everything possible to assure a smooth and prompt delivery of your items. However, be aware and consider that there are circumstances out of our control that may arise and result in a delay in the production or delivery of your items. We do our best to give accurate lead times for each furniture manufacturer, but estimated lead times are not a guarantee of a specific delivery date.

Delivery Time

Shipping time for order items is approximately 3-4 Weeks from the time that the Order placed . Orders sent via Toll Road Express or Ground Courier average 3-4 Weeks once they leave the factory. Orders sent via White glove carrier average 3-4 Weeks depending on location once leaving the factory. Please keep in mind that these time frames are after the product leaves the factory.

Once you have been contacted by the local delivery agent to set up your delivery, the delivery must be scheduled after 3-4 Weeks days. If delivery cannot be scheduled within five business days, please contact us to make special arrangements otherwise, daily storage rates will apply for a maximum of 3-4 Weeks. If after 3-4 Weeks delivery has not been completed, the order will be deemed unwanted and disposed of or donated at the discretion of Reclaimed Mart. Please contact us regarding daily storage rates.

Shipping Rates

Reclaimed Mart automatically calculates your shipping costs at the time of check out in the shopping cart process once an item is placed into your cart with the appropriate delivery method chosen and your zip code entered. Shipping and handling charges for all items are a per item charge based on the weight of the item, size of the box, and the delivery destination. Most items do ship for at No additional cost and are noted as "Free Shipping" on each product. If an item does have shipping charges, they will be noted under the shipping info tab on each product page.

Some of our items require additional charges to ensure they arrive at your home in safe and sound condition. Most shipments will be delivered to your curb. Should you need in home delivery, please contact customer service for specific freight rates related to your order.

Some furniture, lighting, and delicate items may need to be securely carted and packaged. Any additional shipping charge above our standard shipping cost is noted on the product page as a "delivery surcharge." Shipping costs are for Australian states. Please contact us for shipping costs for outside the contiguous Australian states, as they vary by product.

Tracking Your Order

Tracking information will be issued by Reclaimed Mart's third part courier with your order consignment. We will automatically update your order with tracking number once your order is shipped.

Insurance

Reclaimed Mart will arrange delivery on your behalf. Transit insurance will be taken out by Reclaimed Mart and/or our suppliers to ensure that your goods are fully covered for any accidental damage or breakages that may occur during the delivery process.

Multiple Shipments

If you have a large order and one item is going to cause a delay or is backordered, we may ship your order in multiple shipments. You will not pay any extra shipping charges for the extra shipment(s)

Shipping Backorders

Sometimes an IN STOCK item may be OUT OF STOCK (sometimes an item may sell out before we've had a chance to update the website). We will make every effort to ship orders complete. If an item is out of stock or unavailable, we will ship it as soon as it becomes available. If the item was with a larger order, there will be no freight charge (you only pay freight once). If the item is no longer available, we will do our best to notify you immediately.

We do our best to ship out products in a timely manner, but we reserve the right to backorder or cancel orders at any time for any reason. You will be notified via email if part or all of your order is back ordered more than 4 weeks. Please email or call a customer service representative at devin@reclaimedmart.com to check stock and real time availability on all products listed on our website.

10 Returns Policy

At Reclaimed Mart we have a 10 Returns Policy which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Our 10 Return policy does NOT apply to any fragile mirrored items, discounted sale items or custom made / pre-order items for any change of mind. The customer is responsible for any return shipping cost to our warehouse. Shipping charges are not refunded under our 30 day return policy. Please refer to our Refund Policy page.

International Delivery

For any international delivery please contact us for a Shipping quote at devin@reclaimedmart.com